Zanda Health

Name
Damien Adler

1. Company
   Zanda Health

2. Job Role
   Co-Founder

3. Does the tool comply with Australian privacy principles?
   Yes, as well as HIPAA and GDPR

4. Is there a free level membership available?
   No

5. Is a free trial period offered?
   Yes

6. If there is a free trial, how long is the free trial?
   14 days

7. What are the core features of the tool?
   • Real-time transcription
   • Ability to add typed context notes while transcribing
   • Fully customisable note templates
   • Per user custom note preferences to control the note formatting, style and more
   • Option to refine the note using AI
   • Coming soon:

   • Use insights from the client record and practice to produce reports, letters, emails, and practice policies

   • Ask AI about your patient and receive treatment suggestions

   • Integration with Zanda’s telehealth solution to transcribe consults

8. What unique features does the tool offer?
   • Purpose-built for psychologists and allied health professionals
   • Ability to set custom note output preferences per user
   • Seamlessly integrated with the client’s profile in Zanda – no copying or pasting required
   • Free usage of the refine tool to make changes to the note using AI
   • Custom retention period for transcript storage
   • Usage reports to track recording time per user in a specific date range
   • Compliant with Australian privacy and security regulations, and ISO 27001 certified

9. In which country is client data stored?
   The data is stored according to the practice’s location. For Australian customers, data is stored on Australian servers.

10. Does the tool work with headphones?
    Yes, it picks up sound from your headphones when connected as the system's microphone.

11. Does the tool work over the phone?
    Yes, if using speaker mode on your device.

12. Can the tool use multiple notes to inform a report?
    This feature is currently under development.

13. Does the tool integrate with practice management software? If so, which ones?
    The tool is built natively within the Zanda practice management system.

14. Does it offer services in languages other than English? If so, which ones?
    Currently only available in English.

15. Does the tool work with Telehealth?
    Yes, if using speaker mode on your device for the audio. A Zoom integration is in development to allow use with headphones.

16. What is the cost of the tool? Please give a range and main benefit of each successive level.
    • AI Refine tool: Free for all users
    • Transcription: $1 + GST per hour (prorated based on actual use)

17. Is the AI trainable over time?
    This is on the roadmap.

18. Can the tool generate written content according to your preferences by giving feedback?
    Yes, each user can provide instructions on their preferences, which the tool follows when producing a note.

19. Can you restrict it to only top-quality evidence-based sources when generating information, assessments, and plans?
    Yes, this can be achieved by applying the user's custom preferences.

20. Please comment on the tool’s eco-friendliness.
    The tool utilises AWS infrastructure, which is in the top 15% on the EcoVadis sustainability rating and above the industry average for environment and sustainable procurement.

21. Please comment on the tool’s user-friendliness.
    The tool has been tested with a dedicated focus group to ensure an intuitive and easy-to-understand interface.

22. Do you have any further comments?
    Zanda is an Australian-based practice management system that streamlines and automates practice operations. Features include direct, free Medicare integration, session tracking, online credit card processing, automatic appointment confirmation, SMS chat, waitlist management, Client Portal, room management and more. Learn more at zandahealth.com.

23. Who would be the best contact for the user to get more information?
    support@zandahealth.com